Shop policies
We are two illustrator/writers running a micro business, but we have put together a few policies and some information you may want to know if you are going to shop with us.
Ordering
Our merch
Our merch is created through print on demand services provided through Prodigi. Prodigi uses environmentally friendly print services based around the world. That means, in most cases that merch ordered from the UK is printed and shipped from the UK. Merch ordered from the US is printed and shipped from the US.
Our books
Our books are printed in small batches by Mixam. We ship books out ourselves from our tiny home in Glasgow. Customs charges are the responsibility of customers.
Shipping rates
Shipping services are provided by Evri and Royal Mail and rates run from £3 or more, depending on weight of the item and if there is overseas shipping involved.
Turn around times
Print on demand lead times vary from 48 to 72 hours. Shipping should take 3 to 5 days beyond that, unless shipping overseas.
Returns
We hope you love your item, but we understand that unexpected things happen. Returns are accepted if the item is returned in its original, unused condition. Just contact us directly on info@madmarch.co.uk and use ‘Sugarcat’ as the subject. Povide your full name and order number and reason for return.